Customer Service


Contact

You can contact us with online order and product queries on +41 (0)79 942 95 64 (Monday to Friday 10am - 6pm), email us at info@newbyteas.ch or use Contact Us form.

Payment

You can pay for your online order with Paypal or the following credit and debit cards: Visa, Mastercard and Maestro.

Discounts/Coupons

Any discount codes apply only to goods purchased, not to postage costs.

Returns

To return an item purchased from Newby online, please email us at info@newbyteas.ch with the details of the item and reason for return, and we will get back to you as soon as possible. Please note we cannot accept returns which have not been authorised in advance.

Terms and Conditions

For full terms and conditions, please click here.

Your order will be sent within 2 working days of receiving payment, with free delivery on orders over £30. A £4.50 P&P charge applies to orders of £30 or less. Any discount codes apply only to goods purchased, not to postage costs.

We currently deliver to UK addresses (excluding Channel Islands and PO Boxes), via DPD. You can use a home or work address. DPD aim to deliver your order within 48 hours of despatch.

If you have any questions regarding delivery, please email us at support@newbyteas.com or call 0207 553 4524 (Monday to Friday 10am – 6pm, UK time).

- See more at: http://www.newbyteas.com/customer-services/#sthash.7ALOSpqD.dpuf

Your order will be sent within 2 working days of receiving payment, with free delivery on orders over £30. A £4.50 P&P charge applies to orders of £30 or less. Any discount codes apply only to goods purchased, not to postage costs.

We currently deliver to UK addresses (excluding Channel Islands and PO Boxes), via DPD. You can use a home or work address. DPD aim to deliver your order within 48 hours of despatch.

If you have any questions regarding delivery, please email us at support@newbyteas.com or call 0207 553 4524 (Monday to Friday 10am – 6pm, UK time).

- See more at: http://www.newbyteas.com/customer-services/#sthash.7ALOSpqD.dpuf

Your order will be sent within 2 working days of receiving payment, with free delivery on orders over £30. A £4.50 P&P charge applies to orders of £30 or less. Any discount codes apply only to goods purchased, not to postage costs.

We currently deliver to UK addresses (excluding Channel Islands and PO Boxes), via DPD. You can use a home or work address. DPD aim to deliver your order within 48 hours of despatch.

If you have any questions regarding delivery, please email us at support@newbyteas.com or call 0207 553 4524 (Monday to Friday 10am – 6pm, UK time).

- See more at: http://www.newbyteas.com/customer-services/#sthash.7ALOSpqD.dpuf